SERIAAS Returns and Refunds Policy
You may exchange most of our products in their new, unopened condition within 30 days of delivery for a different item, voucher, or full refund. Please see below for further information regarding conditions and on how to return an item.
We supply physical and digital goods.
Please carefully read and follow all instructions that come with our goods. For example, any documents that help you use our goods.
Returns within 30 days
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Please see below for information in how to return an item, how to package the return and how we process your refund. Please log a return on our website.
Exceptions Non-returnable goods
Certain types of items cannot be returned, like. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Goods that you cannot return are:
- Perishable goods (such as food, flowers, or plants)
- Sale Items
- eBooks, e-Magazines, or electronic vouchers
- Digital downloads
- Electronic Gift Vouchers
- Products such as online courses.
- Custom products (such as special orders or personalized items),
- Personal care goods (such as beauty products).
- We also do not accept returns for hazardous materials, flammable liquids, or gases
Cooling-off period for electronic transactions
Section 44 of the Electronic Communications and Transactions Act may apply to your electronic transactions. If you qualify as a consumer under the ECT Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. 'Cancel' means each party will be placed in the same position that they were in before the transaction took place. This means that you have to return a new, unused good, and we will refund the purchase price. Section 44 is only applicable if you are a natural person – in other words, a human being. You must also be the end user of the goods or service. The transaction must be an electronic transaction — a transaction concluded via (in whole or in part) the website, email, or SMS.
This cooling off period does not apply to goods made or altered to your specifications, or goods specially ordered from a foreign country.
Return of goods in terms of cooling-off period
You must return any goods in new condition with all original packaging and materials (including any accessories or parts). We will refund the purchase price of the goods within 30 days of the date of cancellation.
Incorrect item delivered
We do our best to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on our site. Please notify us within 7 days (the sooner the better) by logging a return on our website.
Goods arrived damaged
If your goods arrive damaged, missing any parts or accessories, or inoperable, then we will do our best to resolve the issue. Please notify us within 7 days (the sooner the better) by logging a return on our website.
How to return an item
There are different methods of returning an item. These methods are further explained in the returns portal:
How to package an item you want to return
The returning product must be packed, in its original packaging, in another box with as much padding and protective packaging as possible so that it can travel safely back to us. If the returning product has not been packaged properly and is damaged, then we simply cannot give you a refund.
It is your responsibility to package the item correctly.
We do not offer International Shipping.
Repairs / Not Working
If your goods arrive damaged or not working, we will replace it at our cost. Before returning a product, you must first request authorisation from our customer support team by emailing us at firstname.lastname@example.org.
Support for repairs within warranty or general repairs may vary according to the availability of support from local agents. These will be dealt with on a case-by-case basis.
All products are supplied by South African distributors and the products are covered by their warranties. Please refer to the manufacturers' warranties included with your product.
We warrant that all our goods are new and of good quality unless we clearly describe them as used or reconditioned or as having specific defects.
Defective goods are those that had a defect or were unsafe when we supplied them. We highly recommend testing out your purchase as soon as you have received it to make sure that everything is in working order. A defect usually means that the goods were manufactured using materials, components or workmanship below an acceptable standard. You must prove that goods are defective.
Statutory warranty on repairs
Seriaas does not carry out the repairs, but we will send the goods to the supplier to be repaired. We warrant all our repairs and repaired goods against the failure of a repair and any further defect for the remaining portion of the statutory warranty from the time of purchasing the repaired goods.
We may choose to replace or refund the price of any repaired goods that you return to us during the three-month repair warranty period.
Invalidation of warranties and right to return unsuitable goods
Warranties on any of our goods will be invalidated if any person who not suitably qualified or authorised has opened, tampered with or altered the goods contrary to the instructions or removed the warranty label. This also applies to goods found to be unsuitable. It is considered fraud to damage goods deliberately to claim a refund.
Our returns and refunds procedure
You must utelise our returns and refunds procedure for the return of any defective or unsuitable goods, or else we may refuse to accept them. Our returns and refunds procedure is as follows:
Any return of physical goods must include all accessories and instructions, and all original packaging that is still available. Returns that are sent back otherwise will have a 10 to 25% repackaging fee levied against them. If original delivery packaging is not available, please make sure the goods are in protective packaging as we are not responsible for any damage in transit. If the returning product item has not been packaged properly and is damaged, then we simply cannot give you a refund. It is your responsibility to package the item correctly.
If the item was given to you as a gift, you will need to provide the original purchaser's details. We will give you a refund of a Seriaas voucher to the value of the item.
All free gifts, bonus items or vouchers attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such unreturned gift, bonus or bundled item, or used portion of any gift card will be deducted from any refund.
Customer Support Department Contact Details
Telephone number: 082 894 5979
Email address: info@Seriaas.com
Address: 39 Japonica Ave Golf Park, Meyerton
Monday to Friday: 08:30 to 16:00
Closed on Saturdays, Sundays and Public Holidays
Customer Queries And Complaints
We aim for complete customer satisfaction. We respect our customers' rights and always try to comply with best practice and all relevant laws. If you are not satisfied with any of our goods, or have any questions, please contact our customer support department and have your invoice ready. We will try our best to solve your problem. We are proud of the reputation of our goods.
Any complaints regarding the standard and quality of the product or products bought by consumers through our website should be directed to the Customer Support Manager, P.O. Box 7823, Albemarle,1410, South Africa, or info@Seriaas.com
If we do not accept that we supplied defective or unsuitable goods, and our customer support department has not been able to help, any customer may still take the matter up with a suitable Ombud’s or other dispute resolution body, or take legal action. The dispute resolution procedures under the CPA do not necessarily apply to all transactions with us. This policy does not exclude any other rights customers may have.